Privacy policy


At PetDreamy we are committed to ensuring that your personal data is protected and never misused.

By sharing your personal data with us, and by continuing to use our websites, you confirm that you have read and understood the terms of this privacy policy. We take responsibility for the personal data we collect about you, and we aim to be transparent about how we handle it, and give you control over it.

Our privacy policy explains what personal data we collect, why we collect it, how we use it.

If you have any questions, comments or concerns about any aspect of this privacy policy or how PetDreamy handles your information, please email our team at [email protected].

Information Collection

  • Information You Provide to Us

PetDreamy collects information from you when you choose to provide it to us. This may include when you request information from us, purchase or register a product, submit a rebate form, create an account with us, sign up for newsletters or our email lists, use our Services, submit a rating or review, participate in a survey or promotion, or otherwise contact us.

You may be required to provide certain personal information to create your PetDreamy account. The personal information we collect may include your name, address, email address, telephone number, geolocation information, mobile device identifier and, if you are making a purchase, credit/debit card number or other financial information. We may also collect non-personal information from you such as product serial and model numbers or the location where you purchased the product.

  • Information We Automatically Collect

We may use cookies and other non-cookie technologies such as web beacons, pixel tags, log files, statistical identifiers, mobile advertising IDs (e.g., Apple’s IDFA) or other technologies to automatically collect certain information when you use our Services or interact with our emails and online, mobile and Smart Appliance advertisements. For example, we may automatically collect certain non-personal device identifying information (DII) from you such as your browser type, operating system, software version, Internet Protocol (“IP”) address, and the domain name from which your device accessed the Services. We also may collect information about your use of the Services including the date and time your device accesses the Services, the areas or pages of the Services that your device visits, the amount of time your device spends using the Services, the number of times your device returns, whether your device opens, forwards or clicks-through emails and ads, and other Services usage data.

Information Use

PetDreamy may use the information we collect from and about you to:

  • Respond to your inquiries, fulfill orders, process payments, prevent transactional fraud, provide services, and contact and communicate with you;
  • Develop new products or services;
  • Provide you with customized content, targeted offers, and advertising on the Services or on other sites or apps;
  • Contact you with information, newsletters and promotional materials from PetDreamy or on behalf of our partners and affiliates;
  • Research, address problems, and improve the usage and operations of the Services;
  • Participate in Interest-Based Advertising, by us and our advertising partners.
  • Protect the security or integrity of the Services and our business; and
  • As described to you at the point of data collection.

Information Sharing

Most importantly, we never sell your personal data to anyone and only share it as outlined in this privacy policy or when you ask us to.

PetDreamy may share the personal information we collect from and about you:

  • To our Service Providers, if the disclosure will enable them to perform a business, professional or technical support function for us.
  • As necessary if we believe that there has been a violation of the PetDreamy Terms of Use or of our rights or the rights of any third party.
  • To respond to judicial processes or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.

Except as stated above, we will not share your personal information with unaffiliated third parties. PetDreamy may, however, share aggregated or pseudonymous, DII with third parties for their marketing or analytics uses as described herein.

Links to Other Sites

The Site may also contain links to third party websites. If you access a third party website from a link on this Site, any information you disclose on that website is not subject to this Privacy Statement. It is possible that these links may be used by third parties or others to collect personal or other information about you. PetDreamy is not responsible for the privacy practices of such websites, advertisers, or third parties or the content of such websites and it is your sole obligation to review and understand the privacy practices and policies of these other websites. PetDreamy does not control these third parties’ use of cookies, collection of information, or how they manage such information. It is solely your obligation to review and understand the privacy practices and policies of these other websites, advertisers and any third parties.

Security Measures

PetDreamy has implemented physical, electronic and procedural security features that are designed to prevent the unauthorized release of or access to personal information. Despite PetDreamy’s efforts to protect your personal information, there is always a risk that an unauthorized third party may circumvent such procedures or that transmissions of your information over the Internet may be intercepted. The confidentiality of any communication or material transmitted to or from PetDreamy via this Site or via e-mail cannot be and is not guaranteed. Accordingly, PetDreamy is not responsible for the security of information transmitted via the internet.

Comments, Notices and User Content

Any materials or comments posted to any of our webpages are public. Please refer to Section 4 of the Terms of Use for further detail concerning user content and other materials submitted to the Site. As such, PetDreamy assumes no liability for the accuracy of such information, no duty to update or correct such information, and no liability for such communications arising under the laws of copyright, libel, privacy, obscenity, or otherwise.

Opt-Out Right

Except as necessary for PetDreamy to provide the services, information, or products requested by a registered user, the registered user may opt out of having his or her personally identifiable information, which has been voluntarily provided to PetDreamy through an account registration, or electronic news or information subscription, prospectively retained by PetDreamy, used by PetDreamy for secondary purposes, or disclosed by PetDreamy to third parties by updating your profile preferences on the Site. (This does not apply to collection of the type of web browser of the visitor to the Site or to non-identifiable visitor information provided or collected.)

Privacy of Children

The Site is not intended for children under the age of 13. It does not knowingly collect personal information online from visitors in this age group. All users must be at least 18 years of age in order to use the Site.

Access to and Ability to Correct Personal Information

Upon your written request, PetDreamy will provide you with a summary of any personal information retained by PetDreamy that has been voluntarily provided by you to PetDreamy through online forms, registration forms, surveys, e-mail, or another online avenue. You may modify, correct, change or update your personal information by contacting PetDreamy via postal mail, e-mail, or telephone at the addresses below or number above.

Right to Change Privacy Statement

PetDreamy may change this Privacy Statement at any time. It is the obligation of users returning to the Site to learn of changes to the Privacy Statement since their last visit. Any change to this Privacy Statement shall be effective as to any visitor who has visited the Site before the change was made.

Questions or Concerns

Questions regarding our Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link. Or through the following methods:

Email: [email protected]

Revisions to this statement

PetDreamy reserves the right to revise this Privacy Statement at any time. When we do, we will post the change(s) on the Services. If we change the Privacy Statement in a material way, we will provide appropriate notice to you.